<details open=""><summary><strong>⚡ Quick Links</strong></summary><ul><li><a href="#common">Common Issues</a></li><li><a href="#fixes">Quick Fixes</a></li><li><a href="#advanced">Advanced Troubleshooting</a></li><li><a href="#support">Get Help</a></li></ul></details><div data-type="horizontalRule"><hr></div><h2>Common Connection Issues</h2><p>Having trouble connecting your Gmail account? You're not alone. Here are the most common issues and how to fix them.</p><table><thead><tr><th>Issue</th><th>Symptom</th><th>Common Cause</th></tr></thead><tbody><tr><td>Connection Fails</td><td>Error message after signin</td><td>Popup blocker or cookies</td></tr><tr><td>No Emails Found</td><td>Connected but empty results</td><td>Recently created account</td></tr><tr><td>Permission Denied</td><td>Google rejects access</td><td>Organization restrictions</td></tr><tr><td>Stuck Loading</td><td>Endless spinner</td><td>Browser extension conflict</td></tr></tbody></table><div data-type="horizontalRule"><hr></div><h2>Quick Fixes</h2><details><summary><strong>Connection fails or times out</strong></summary><ol><li><p><strong>Disable popup blockers</strong> - Quick Ping needs to open a Google signin window</p></li><li><p><strong>Enable third-party cookies</strong> - Google auth requires cookies to work</p></li><li><p><strong>Try incognito mode</strong> - This rules out extension conflicts</p></li><li><p><strong>Clear Chrome cache</strong> - Settings → Privacy → Clear browsing data</p></li></ol></details><details><summary><strong>No applications detected</strong></summary><ol><li><p><strong>Wait 1-2 minutes</strong> - Initial scan takes time for large inboxes</p></li><li><p><strong>Check your email format</strong> - Some automated emails may not match patterns</p></li><li><p><strong>Try manual scan</strong> - Go to Settings and click "Rescan Gmail"</p></li></ol></details><details><summary><strong>Permission denied by Google</strong></summary><p>If you're using a work or school Google account, your organization may restrict third-party apps.</p><ul><li>Contact your IT administrator</li><li>Try with a personal Gmail account</li><li>Check your Google security settings</li></ul></details><details><summary><strong>Stuck on loading screen</strong></summary><ol><li><p><strong>Refresh the page</strong> (Ctrl/Cmd + R)</p></li><li><p><strong>Restart Chrome</strong></p></li><li><p><strong>Disable other extensions</strong> temporarily</p></li><li><p><strong>Reinstall Quick Ping</strong></p></li></ol></details><div data-type="horizontalRule"><hr></div><h2>Advanced Troubleshooting</h2><div data-type="columns"><div data-type="column"><h4>Check These Settings</h4><ul><li>Third-party cookies: Enabled</li><li>Popup blocker: Disabled for Google</li><li>JavaScript: Enabled</li></ul></div><div data-type="column"><h4>Try These Steps</h4><ol><li>Sign out of Google everywhere</li><li>Clear all cookies</li><li>Restart browser</li><li>Try connecting again</li></ol></div></div><div data-type="horizontalRule"><hr></div><h2>Need More Help?</h2><blockquote><p><strong>💬 Still stuck?</strong> Contact us at <a href="mailto:team@aquickping.com">team@aquickping.com</a> with the following info:</p><ul><li>Browser version</li><li>Error message (if any)</li><li>Screenshot of the issue</li></ul></blockquote><div data-type="horizontalRule"><hr></div><h2>Related Articles</h2><ul><li><a href="/en/articles/5521181-connecting-your-gmail-account">Connecting Your Gmail Account</a></li><li><a href="/en/articles/6094728-how-to-report-a-bug-or-request-a-feature">How to Report a Bug</a></li></ul>

Troubleshoot common problems connecting your Gmail account to Quick Ping.

Gmail Connection Issues

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Report a Bug

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Jovanny Tovar

Everything you need to get up and running with Quick Ping in minutes.

Getting Started

Get up and running with Quick Ping in under 5 minutes. This comprehensive guide walks you through installation, Gmail connection, and your first job search.

Quick Start Guide

Step-by-step guide to installing Quick Ping on Chrome, Brave, Edge, and other Chromium browsers.

Installing the Chrome Extension

Learn how to connect Gmail to Quick Ping for automatic job application detection. Includes privacy information.

Connecting Your Gmail Account

Learn about the benefits of creating a Quick Ping account and how to sign up. Account creation is optional but unlocks additional features.

Creating Your Account (Optional)

Learn how to track your job applications across LinkedIn, Indeed, and Glassdoor.

Job Tracking

Understand how Quick Ping automatically tracks your job applications and displays status indicators across LinkedIn, Indeed, and Glassdoor.

How Job Tracking Works

Complete list of job platforms and websites supported by Quick Ping.

Supported Platforms

Learn what each status badge means and how to interpret application status indicators.

Understanding Status Badges

Discover detailed company information, recruiter contacts, and insights with the Quick Ping Research Panel.

The Research Panel

Learn how to use Quick Ping's company research features to learn about potential employers.

Company Research

Understand Quick Ping's color-coded status system that shows your application history at a glance.

Traffic Light Status Dots

Learn how the Job Queue automatically collects and analyzes job listings from LinkedIn, Indeed, and Glassdoor in real-time.

The Universal Job Queue

Discover recruiters and hiring managers with AI-powered email analysis.

Network Discovery

Visualize your job search network and application history in the Quick Ping dashboard.

Network Discovery Dashboard

Step-by-step guide to running your first Gmail network scan and discovering your application history.

Running Your First Network Scan

Find verified professional email addresses for recruiters and hiring managers at your target companies.

Email Finder Lookup

Discover contacts at target companies, including recruiters, hiring managers, and potential referrals.

People Scout

Understand how Quick Ping scans your Gmail for job applications and builds your application history.

Gmail Network Scan

Understand how Quick Ping works with your Gmail to detect past applications.

Gmail Integration

Learn how Quick Ping protects your data and what information we access.

Privacy and Security

Everything about credits, subscriptions, and getting the most value from Quick Ping.

Credits & Billing

Learn how Quick Ping credits work, what they're used for, and how to get more when you need them.

Issue	Symptom	Common Cause
Connection Fails	Error message after signin	Popup blocker or cookies
No Emails Found	Connected but empty results	Recently created account
Permission Denied	Google rejects access	Organization restrictions
Stuck Loading	Endless spinner	Browser extension conflict